1. Refund Eligibility Criteria

A 100% Full Refund is granted exclusively on the basis of service non-delivery.

• Service Non-Delivery: You are eligible for a 100% refund if Writora Publishers fails to deliver the agreed-upon services or deliverables outlined in your project scope or service agreement.

• Delivered Work: Once project deliverables (such as completed book covers, formatted manuscripts, website builds, or social media assets) have been delivered in accordance with the project milestone, refunds will not be granted for subjective preference changes after approval.

2. Mandatory Anti-Chargeback Protocol

Clients agree to resolve all payment issues, service concerns, or refund requests directly through Writora Publishers before contacting financial institutions.

• No Unauthorized Chargebacks: Clients strictly agree not to initiate a payment chargeback, dispute, or reversal with their credit card company, bank, or payment merchant without prior written resolution from our team.

• Direct Resolution: Filing an unauthorized chargeback breaches your service agreement and freezes all active project assets, files, and domain/publishing transfer rights. If you experience an issue or believe services were not received, you must contact our finance team directly to process your claim officially.

3. How to Request a Refund

If you have not received your contracted services and wish to request a refund, please follow this standard process:

1. Submit Your Claim: Email your formal refund request directly to finance@writorapublishers.com.

2. Include Project Details: Your email must include your full legal name, project title, receipt/invoice number, and a brief description of the non-received service.

3. Verification: Our billing department will cross-reference your project milestones and account activity to verify the non-delivery status.

4. Refund Processing Timeline

• Approval & Execution: Once your refund claim is reviewed and confirmed based on non-receipt of services, our finance team will authorize the transaction.

• Payout Schedule: Approved refunds will be issued back to your original payment method within 5 to 10 business days.

(Note: Depending on your financial institution or credit card issuer, processed funds may take additional billing cycles to reflect on your official account statement.)

5. Contact Information

For all billing inquiries, account updates, or official refund submissions, reach out directly to:

• Official Billing Department Email: finance@writorapublishers.com

• Company Brand: Writora Publishers